Privacy Policy

Review Concierge.ai (“Review Concierge”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account information: your email address and authentication details needed to sign in.
• Organization and business information: business name and identifiers you provide (e.g., a Google Place ID) and any related business metadata.
• Review data: review content and related fields returned by Google APIs for the business you select (e.g., rating, author name, review text, review date, language). Note: some Google APIs may return a sample of recent reviews rather than your full history.
• Payment and billing information: if you subscribe, payments are processed by our payment processor (e.g., Stripe). We typically receive subscription status and related identifiers, but we do not store full card numbers.
• Usage and device data: basic logs for reliability, debugging, fraud prevention, and security (e.g., timestamps, actions, and limited technical signals such as IP address).

How we use information

• Provide and operate the product (dashboard, syncing, reply drafting).
• Authenticate users and enforce organization-level access controls.
• Process subscriptions, manage billing status, and prevent fraud/abuse.
• Maintain security, troubleshoot issues, and improve performance.
• Communicate service-related messages (e.g., onboarding, updates, support).

How we share information

We do not sell your personal information.

We may share information with service providers that help us operate the service, such as:

• Infrastructure & hosting (to run the application)
• Database/auth providers (to store and secure your account and app data)
• Payment processing (to handle billing and subscription status)

We share only what is necessary for these providers to perform services on our behalf, subject to contractual confidentiality and security obligations.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in and to operate core site functionality (for example, authentication/session cookies). If we add analytics or advertising cookies in the future, we will update this policy and our Cookies page accordingly.

Data retention

We retain information as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data, subject to any legal retention requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to authorized personnel and systems.

Your choices and rights

• You can update or correct certain account details within the app (when available).
• You can request access or deletion by contacting us.
• You can stop using the service and request account deletion at any time.

Children’s privacy

Review Concierge is not intended for children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice in the app.

Contact

Questions or requests? Email support@reviewconcierge.ai.